Can call centre therapy solve the NHS mental health crisis? [TheGuardian.com]

Samantha Sangenito 1/26/1612:00 PM

An NHS counsellor lets out a deep sigh as she puts the phone down. Her latest caller has revealed a further bout of self-harming. She fans her face to cool down after another tough counselling session on the frontline of Britain’s mental health crisis.

This cramped call centre in an industrial park in west Oxford is one of dozens of locations where the NHS is finally starting to grapple on a mass scale with illnesses such as depression and anxiety.

[For more of this story, written by Robert Booth, go to http://www.theguardian.com/soc...therapy-iapt-cbt-nhs]

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