In communities across the nation, complex care management teams are deploying “non-traditional” health care workers — including individuals with lived experience or skills that transcend the traditional bounds of health care — to better connect with high-risk patients. The New Faces of the Complex Care Workforce series showcases how these workers are helping in innovative ways to address the needs of adult Medicaid beneficiaries with complex health and social needs.
In the first of these profiles, meet C.J. Albani, a peer specialist at CirCare in Syracuse, NY, who provides support, guidance, and encouragement for those with behavioral health conditions.
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