Illinois' upgraded DCFS abuse hotline sees mixed results

Chris Engel 5/27/137:18 PM

"More callers reach a specialist on their first attempt, but hang-up calls have increased.

"An upgraded hotline to report suspected cases of child abuse and neglect in Illinois has met with mixed success since its launch six months ago.

"Data for April show more callers reached a specialist on their first attempt....

"But an increased rate of hang-up calls in the $474,000 system is confounding child welfare officials...."

http://www.chicagotribune.com/news/local/ct-met-child-abuse-hotline-update-20130528,0,3806941.story

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