Not "What's the Matter?" but "What Matters to You?" [www.ihi.org]

Leslie Lieberman 5/16/1612:50 PM

Efforts to understand and embed trauma informed practice in all types of settings have been accelerated by teaching people the power of re-framing the key question asked by so many providers from: "what's wrong with you?" to "what's happened to you?" Now two nurses in California have made a slight twist to that re-framing - suggesting that health care providers shift from asking patients "what's the matter?" , which typically elicits a response only about current physical distress, to "what matters to you?" Read the full story here about what they and their colleagues learned from testing out this shift.

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