"They interviewed people who had been shown to receive inadequate care to find out what their specific needs were and to understand why they had not accessed the services they needed.
"In response to this, the researchers introduced and tested a new model of care, with initiatives aimed at making access to relevant mental health services easier.
"The initiatives included working with local community groups, the introduction of a new well-being service and improved training for primary care teams, in particular GP receptionists who are often the first point of contact for patients who have mental health needs...."
http://medicalxpress.com/news/2013-10-ways-access-mental-health.html
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