By Michaela Haas, The New York Times, July 7, 2020
Maria Carmen Tapia has learned a host of new skills in the last few months. The 42-year-old housekeeper and all her colleagues at the housekeeping app Up & Go were trained by Occupational Safety and Health Administration-authorized trainers, learning to put on protective gear correctly and establish safety protocols to keep themselves and their clients safe during the pandemic.
At first glance, Up & Go resembles any other housekeeping app: When a client requests a cleaning service in New York City, a few clicks bring a trained housekeeper like Ms. Tapia to the door with her scrubber, broom and eco-sprays.
But Up & Go is different from most gig economy platforms. Ms. Tapia is not an underpaid worker eking out a meager living in an expensive city, but an owner of her own enterprise. “When someone hires me, they get the boss herself,” she said.
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