By Brooke Sabia, MedCity News, September 30, 2020
Some may ask the question, “What does a care coordinator do for my personal well-being?” There is no short answer as to what a patient can benefit from by receiving assistance from a care coordinator. Their job is to connect with high-risk individuals to uncover and identify needs in a patient-centered manner and in a way that takes into account whether the patient has endured any trauma.
When people think of care coordination, they typically think of improving one’s health by getting them connected with medical services. What care coordination truly is, is an incredibly intensive, wrap-around approach where you address all of the person’s needs ranging from medical needs to social determinants of health needs. They have the responsibility of rapport building over extended periods of time, having consistent communication and follow-up – meaning “showing up” for the patient population being served.
Care coordinators need to bridge gaps and connect silos among care team members and outsourced services. The work requires massive amounts of collaboration, coordination, sharing of data, member tracking and detail-oriented note-taking. Strength-based, patient-centered, and trauma-informed care are all critical to moving that needle. Now how is that all possible? Necessary technology.
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