Tagged With "SAP"

When employees are celebrated, they tend to have a greater connection to their work and sense of being valued. As more people are working from home, alternating days in the office and practicing social distancing, employees can begin to feel disconnected. Creating opportunities for engagement may also be challenging for organizations navigating remote working environments. Over the past month, Benchmarks’ Partnering for Excellence (PFE) and Standardized Assessment Protocol (SAP) teams have...

Like many of you, we have had to learn (and quickly might I add) to adapt our work to remote working needs. In doing this we have had to work closely with our partners to not just keep the work we do in our cross-system projects afloat…but to thrive as well. With new partners engaging in the work we do throughout COVID, we have really honed in our skills for conducting trainings virtually. Below we share what we call “lessons learned” on how to improve the virtual learning experiences of...

CTSHealth was established in 2001 as a continuity of care service in Charlotte, NC. They had an initial interest in foster care awareness which has ultimately led to additional service implementation. Most recently, these additional services included participation in Benchmarks’ SAP project. CTSHealth provides community support adult services, outpatient treatment services, and rehabilitative behavioral health services. They strive to implement trauma-informed and trauma-aware services by...

For those who may not be aware, July 1, 2021, North Carolina (NC) launched a large transformation within its Medicaid program, referred to as Medicaid Transformation. Prior to this transformation, Medicaid recipients’ physical and behavioral health needs were handled as separate issues because of “ how” and “ where” funds were managed. For recipients, this separation often resulted in service dis-cohesion for those with co-morbidities or co-occurring mental and physical health needs. Since...

Today, Benchmarks is spotlighting our first Standardized Assessment Project participants, Surry County Department of Social Services (DSS) and Partners Health Management (Partners). In January 2022, Surry County DSS and Partners will embark on sustaining the Standardized Assessment Protocol (SAP) process on their own. Benchmarks implementation staff will step out of the picture and the partnership will take over local management of all project aspects. For the first 18 months of the project,...

Rockingham County Department of Health and Human Services, Division of Social Services (RCDHHS-DSS) began their journey with the Standardized Assessment Protocol (SAP) in 2019. During this time, the DSS staff have worked to increase their knowledge of trauma-informed practices to best meet the needs of children entering permanency planning. The SAP process includes timely screening for trauma in order to quickly identify a child’s need for further assessment, so that they are more likely to...

Change is difficult anytime an organization must undergo it, but it is doubly hard when that organization is navigating multiple systemic changes. Add in growing the organization’s number of consumers and partner agencies to the mix, and things can feel downright impossible. In the past year, North Carolina’s Local Management Entities-Managed Care Organizations (LME-MCOs) have weathered re-alignments, with some North Carolina counties choosing to shift to another LME-MCO catchment area.

Over the last year Benchmarks’ Center for Quality Integration (CQi) staff have been working through leadership training using the Brené Brown Daring to Lead book. Unlike many books on leadership, Brené tackles the concept through the lens of vulnerability and courage. Both are notions which do not typically come to mind when most people think about leadership. While the book does touch on concepts like effective supervision and management techniques, the foundations are grounded in helping...

SPARC Programs & Services provides children and family mental health services in a variety of locations across North Carolina, from the Piedmont to the Western areas of the state. SPARC has become the most recent private provider to have clinicians trained to administer the Benchmarks’ Standardized Assessment Protocol (SAP) Trauma-Intensive Comprehensive Clinical Assessment (TiCCA) to children over the age of 4 entering foster care. SPARC was selected by the Burke and Rutherford SAP...

Two major components of implementation work are ensuring fidelity and sustainability. Benchmarks’ Standardized Assessment Protocol (SAP) focuses on fidelity when implementing the use of Trauma-Intensive Comprehensive Clinical Assessments (TiCCAs) through a rigorous training and certification process as well as ongoing continuous quality improvement processes. The project also focuses on the sustainability of TiCCA completion in local communities after Benchmarks is no longer providing...

The Benchmarks’ Standardized Assessment Project (SAP) and Surry County’s SAP Leadership Team welcome The Children’s Center of Northwest North Carolina as our newest Trauma-Intensive Comprehensive Clinical Assessment (TiCCA) provider! The Children’s Center of Northwest North Carolina (Children’s Center) provides a wide array of programs and services for children and families in the Northwestern region of North Carolina. Community Relations Coordinator, Valerie Smith, states “The Children’s...

Benchmarks recently completed implementation of the Standardized Assessment Protocol (SAP) in Burke, Rutherford, and Surry Counties, with a target population of children and youth involved in foster care. The process implemented was specifically for children and youth ages four and older, with the goal of assisting the child and family’s access to a quality, evidence-informed trauma assessment. We refer to this assessment as the Benchmarks Trauma Intensive Comprehensive Clinical Assessment...

This month, for our partner spotlight, Benchmarks’ Center for Quality Integration (CQi) is highlighting our partners at WellCare of North Carolina, one of the five Managed Care Organizations selected to provide statewide healthcare coverage to NC Medicaid recipients through Standard Plans. Standard Plans offer physical and mental/behavioral health coverage to individuals experiencing mild to moderate behavioral health concerns. WellCare works to provide its beneficiaries with access to...

This week we are giving a shout out to Partners Health Management! They are a valuable teammate in making the Standardized Assessment Protocol (SAP) project successful, and Benchmarks is proud to be partnering with this organization. Partners serves as a Managed Care Organization (MCO) for clients with mental health concerns, intellectual and developmental disabilities, as well as substance use disorders, managing services for the behavioral health care needs of these populations. Partners...

Rockingham County Department of Health & Human Services-Division of Social Services is adept at participating in pilot projects in the health and human services realm, and is always interested in doing innovative, trauma-informed work that is for the benefit of the children & families they serve. In 2019, Rockingham County chose to participate in Benchmarks’ Standardized Assessment Protocol (SAP) project and sought to provide foster children with the opportunity to receive a holistic...

Benchmarks’ Standardized Assessment Protocol project (SAP) would like to welcome Solid Foundations as the newest Trauma-intensive Comprehensive Clinical Assessment (TiCCA) provider! Bobby Fisher, owner of Solid Foundations stated, “Solid Foundations Counseling Center is always striving to improve our services and the care provided to our clients. Participating in the Benchmarks’ SAP allows us to expand on our Evidence Based Practices and to provide the best care to our clients and our...

One of the hardest things to do in project management is to define goals and objectives for your project. While it seems like a relatively simple task, clarifying goals and objectives that directly tie to the identified problems can be particularly difficult in the beginning stages of a project. This can especially be the case in health and human service-related fields where the aims of projects are often to solve complex issues that are compounded by systemic and political barriers. Due to...

Benchmarks is excited to announce that another Cabarrus County Department of Human Services Child Welfare Division team will be joining the Standardized Assessment Protocol (SAP) project! This will make Cabarrus the first county to have both their Permanency Planning and In-Home Family Services (IHFS) teams onboarded into the project during the same project year. The Benchmarks SAP project is a process in which children ages four and over who enter Permanency Planning or IHFS receive a...

For our Partner Spotlight this month, Benchmarks’ Center for Quality Integration (CQi) is highlighting our work with Blue Cross and Blue Shield of North Carolina’s Healthy Blue Medicaid plan. Healthy Blue is one of the five health plans selected to provide Standard Plan services to NC Medicaid recipients. Standard Plans offer physical and mental/behavioral health coverage to individuals experiencing mild to moderate behavioral health concerns. Healthy Blue understands that even children with...

With clinicians who are board certified and trained in qEEG brain mapping and neurofeedback, New Mentality, Inc. hopes to provide additional alternative solutions to managing the brain health of their clients. Brain mapping allows for these clinicians to see, analyze and understand how the brain is performing and create training programs to improve its functioning, while neurofeedback helps train brain activity and improve cognitive performance. In November 2023, New Mentality, Inc. began...