Lynn Waymer, of KPJR Films, sent this information:
Michelle Esrick, director and producer of Cracked Up, who says she is out a substantial amount of money as a result of TUGG folding, has created her own distribution system.
Since Tugg closed down in January we have worked hard to create our own internal distribution system to give the best customer service to people who care so much about healing trauma in their own communities. We are so moved by the demand for this film — especially from clinicians who request it the most.
Our new storefront is now open, and you can order Cracked Up online. If you want to screen Cracked Up at an event, request an SSR license (single screening rental). Below are instructions to make your purchase. Let me know how these options work.
1. Visit our storefront page here - https://www.crackedupmovie.com...gle-screening-rental
2. Format: Select the [DVD or Digital] format in the format dropdown
3. Org Type: Select the [org type] in the 'org type' dropdown
4. Click the "Purchase" button
5. Enter the Event Date and Event Venue when prompted, then click the "Purchase" button
6. Enter your email, then click "Continue"
7. Enter your Shipping Address, then click "Continue"
8. Enter your credit card information, then click "Continue"
9. Click "Purchase" and you're all set - we'll follow up with an
order confirmation and a separate shipping confirmation once the DVD/digital file is sent.
If you decide that you'd prefer to own the film (license purchase), you can start over at the storefront: https://www.crackedupmovie.com/storefront/ and then choose the "Edu License" option.
TUGG did not notify customers who paid for licenses leaving them hanging. TUGG's website is still up with no announcement or email to these customers.
I feel bad when I hear from customers who bought Cracked Up from TUGG and tell us they are waiting to receive their order and have not heard back from TUGG after repeatedly reaching out. We are doing our best to contact everyone we can to let them know that we will get them the film they paid for. But TUGG did not give us a list of who got orders fulfilled and who did not, so in some cases we have to wait to hear from them.
I am so appreciative and grateful for everyone’s patience, understanding and support during this difficult time. I’m hoping there is a silver lining to this story as we take over and run our own distribution.
If you have ANY questions, please reach out to us, we are hear to help.
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