Thanks for sharing this interesting stuff! This might help to answer some of the questions around the role of customer care in trauma-informed care setting.

Last week, our state hosted its annual Governor's Conference on Public Health in Manhattan, KS where trauma-informed practices are increasingly coming to the forefront of efforts to support healthier people and communities. Along with our valued partner, Shelly Schneider, Administrator of the Barton County Health Department, I had the opportunity to discuss with public health practitioners ways that they can make their organization the "go to" place to receive care in their communities...