Thanks for sharing this interesting stuff! This might help to answer some of the questions around the role of customer care in trauma-informed care setting.

One of the reasons that our team wanted to create this online community was so that we can share the stories of our amazing partners from across the state who are learning more about how traumatic stress impacts their organizations and the people who they work with and alongside. The team at the Barton County Health Department in Great Bend, KS started their journey back in 2016. Over the next couple of weeks, Health Department Administrator, Shelly Schneider, shares their experiences both...

Those of you who know me, know that I ADORE that lovable, furry old monster, Grover. Grover was a deeply comforting character for my family during a very stressful time and continues to serve as a positive symbol for a pretty rough chapter in our life story. While Sesame Street has been supporting preschool learners and their families across the globe for generations, the resources it brings to the communities of this generation have been wonderful to watch grow and develop. From Julia, (who...

In our work across the state, we frequently connect with partners who want to share information about ACEs/Resilience with local business leaders but aren't sure how to respond to the inevitable question, "So now what?" A new resource released in January from Policy Research Associates may be able to support these conversations. Best Practices for Creating a Mentally Healthy Workplace includes a framework and tools that businesses can use to improve their organizational culture to promote...

Last week, our state hosted its annual Governor's Conference on Public Health in Manhattan, KS where trauma-informed practices are increasingly coming to the forefront of efforts to support healthier people and communities. Along with our valued partner, Shelly Schneider, Administrator of the Barton County Health Department, I had the opportunity to discuss with public health practitioners ways that they can make their organization the "go to" place to receive care in their communities...

From Christine Stone (Department of Human Services, Communication, Trauma-Informed Oregon, January 31, 2020 The Department of Human Services (DHS) is building a new three-story, 96,000-square-foot building in Gresham. But it’s not just another government-looking edifice. Trauma-Informed Design The building, planned for 22200 S.E. Stark Street, will have a trauma-informed design. This means creating a physical environment that promotes a sense of safety and calm for our clients and our staff.

In August, the National Council on Behavioral Health released a new toolkit to help organizations create sustainable system-wide change that addresses trauma and fosters recovery for the people they serve. More from the NCBH: The opioid crisis has affected families across the nation. Approximately 10.3 million people live with an opioid use disorder and there were more than 46,000 opioid-related overdose deaths in 2018. We know that trauma is a significant driver of substance use disorders...

The Campaign for Trauma-Informed Policy and Practice (CTIPP) is a national organization whose mission is to create a healthy, just, resilient, and trauma-informed society where all individuals, families, and communities have the social, political, cultural, economic, and spiritual opportunities and support to thrive. CTIPP focuses on the root causes of our nations' most pressing challenges through open and collaborative engagement across sectors and systems and policy advocacy. The CTIPP...