One of the biggest questions that Andi and I get whenever we talk about a trauma-informed approach is something along the lines of “Ok I get ACEs and toxic stress, but what can I do about it in my organization?” We get it–this approach can seem overwhelming because it is literally a lens through which you see everything. We often say that a trauma-informed approach is less about what you do and more about how you do it. So how in the world do we even begin the work of operationalizing our unders