Lucia is a career consultant at a workforce development career center in a large, diverse city in the Upper Great Lakes region. Prior to the COVID-19 pandemic, she was excelling at her job. She was engaged, clients loved her, and her supervisor was impressed with her potential. However, once the pandemic hit, she started to struggle. She could not keep up with requests to help clients or respond to coworkers. She would go days without answering emails. Small mistakes would devastate her and...