Empathy is the behavioral manifestation of respect

Empathy is a skill, and a new workshop from the Institute for Healthcare Communication teaches essential, evidence-based empathy conveyance skills to all members of the caregiving team. The Empathy Effect: Countering Bias to Improve Health Outcomes , is a half-day workshop, based on evidence in the literature that patients' health outcomes are influenced by how patients feel they are treated by their healthcare team members. Consider a caregiving organization where every patient and family...

A new communication skills training program provides an evidence-based strategy for ensuring compassionate and respectful care for all.